Call forwarding, also known as call diversion, is a mobile feature that generally redirects a telephone call to probably a ported mobile telephone where the desired individual can easily be reached. Basic call forwarding is a good option to access important calls without necessarily being in a specific say working place. The basic types of call forwarding include:
- Forward all calls
- Forward if busy
- Forward if not answered and
- Forward if out of reach
Reasons why businesses need call forwarding services include:
Availability
Office workers are able to perform other external duties like outside meetings, attending conferences, visiting children and running more other errands as long as call forwarding is set up on their individual cell phones. In other systems, call forwarding enables contacting a series of numbers until it gets an answer. The call forwarding service makes the availability of key personnel possible even if they are physically outreach of reach. The key personnel may hence answer important customer queries and provide key information while off duty.
Avoid voicemail
Not everyone feels like a voicemail message is secure or a voicemail message will be answered promptly when received. You do not have to come to your office after attending a conference and find series of voicemail messages as it is possible to answer calls while out of office. With other call forwarding services, a voicemail message left can be transcribed and easily responded to.
Increased employee mobility
Due to the fact that an employee phone is connected to a company’s phone, there is an increased employee mobility without tampering with the communications. With such benefits, it is easy for employees to travel whether locally or internationally without fear of missing important calls.
Conveniency
For the employees who mostly discharge their duties while abroad, there is a Voice Over Internet Protocol (VOIP) service. With the VOIP service, you can use a toll-free number so that the concerned clients or customers can avoid the long distance charges. The toll-free numbers automatically transfer all calls to one central point and it is therefore essential for a business or company allocated to the company.
Reduction of costs
With call forwarding services, you access quality services for a low cost of setting up does not require installation.
Flexibility
Perhaps this is the most important reason as to why businesses should have call forwarding services. Yo simply do not have to tie down yourself on a desk for hours just waiting for customer calls.
